Refund policy

Return & Refund Policy – G L O W H A V E N
At Glow Haven, your satisfaction is our priority. We are committed to providing high-quality beauty and self-care products.

Returns
Due to the nature of our products (beauty and personal care), we do not accept returns once items have been delivered, for hygiene and safety reasons.

Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Kindly include:
Your order number
Clear photos of the item
We will review your request and offer a replacement or refund where applicable.

Lost Packages
If your order is lost in transit, please contact us and we will assist you in resolving the issue with a replacement or refund where appropriate.

Order Cancellations
Orders can be cancelled within 12 hours of purchase. After this time, the order may already be processed and cannot be cancelled.

Shipping Times
As we work with international suppliers, delivery may take 10–20 business days. Delays may occur due to customs or unforeseen circumstances.

Refunds (if applicable)
If approved:
Refunds will be processed to your original payment method
Processing time: 5–10 business days

•  Contact Us
  For any concerns, please contact us at:
  [glowhaven713@gmail.com]